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Customer Support Representative and Community Manager - Remote

About Study.com 

Do you want to help provide support to students who are pursuing their education goals? 

Here at Study.com, our quest is to make education fun and accessible. We’re working to lower the barriers to education by making our online courses flexible and affordable. Every day, thousands of students, parents, and educators visit Study.com to find a better way to teach and learn online. We want to provide these visitors with a knowledgeable support team who can answer all of their questions along the way. 

About the Customer Success and Community Manager Role (Remote) 

We’re looking for someone who is passionate about communicating with students, parents and educators over phone, email, and through other external channels including social media, review sites, and forums. Our ideal candidate is creative, collaborative and responsive. The role will require self-motivation and independence to ensure that users are receiving timely and appropriate responses across a variety of platforms and media. 

 

This role will work closely with the communications and social media team to support Study.com’s digital reputation footprint. Strong written and verbal communications skills required including proficiency in grammar. 

 

Responsibilities: 

  • Provide clear and helpful support to Study.com users by phone and email 

  • Monitor and respond to reviews and inquiries across multiple social media and review sites 

  • Escalate time-sensitive and high-impact issues to in-house team as needed 

  • Stay informed of Study.com’s latest developments to provide accurate information to users 

  • Communicate user issues to appropriate teams at Study.com for investigation and appropriate action 

  • Provide weekly updates and metrics in coordination with the social media team 

 

Qualifications: 

  • Experience in a customer support role, particularly over the phone 

  • Ability to make and answer customer support phone calls during business hours (Monday- Friday, 9:00am-5:00pm Pacific) 

  • Excellent spoken and written communication skills 

  • Ability to work quickly and independently, with high attention to detail 

  • Ability to balance multiple prioriites 

  • Passion for Study.com’s mission to make education accessible to everyone, everywhere 

In exchange, we provide: 

Payment: Timely, reliable payments twice a month 
Flexibility: The ability to work from home – minimum 30 hours per week, schedule to be determined with manager 
Support: Access to an incredibly supportive in-house team to answer your questions and lend a hand, both in your initial training phase and beyond 

Think you've got what it takes to be a Remote Customer Support Representative for Study.com? Click Apply Now to fill out an application and submit your resume! 

 

 

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