Do you want to help provide support to students who are pursuing their education goals?
Here at Study.com, our quest is to make education fun and accessible. We’re working to lower the barriers to education by making our online courses flexible and affordable. Every day, thousands of students, parents, and educators visit Study.com to find a better way to teach and learn online. We want to provide these visitors with a knowledgeable support team who can answer all of their questions along the way.
About the Customer Success and Community Manager Role (Remote)
We’re looking for someone who is passionate about communicating with students, parents and educators over phone, email, and through other external channels including social media, review sites, and forums. Our ideal candidate is creative, collaborative and responsive. The role will require self-motivation and independence to ensure that users are receiving timely and appropriate responses across a variety of platforms and media.
This role will work closely with the communications and social media team to support Study.com’s digital reputation footprint. Strong written and verbal communications skills required including proficiency in grammar.
Provide clear and helpful support to Study.com users by phone and email
Monitor and respond to reviews and inquiries across multiple social media and review sites
Escalate time-sensitive and high-impact issues to in-house team as needed
Stay informed of Study.com’s latest developments to provide accurate information to users
Communicate user issues to appropriate teams at Study.com for investigation and appropriate action
Provide weekly updates and metrics in coordination with the social media team
Experience in a customer support role, particularly over the phone
Ability to make and answer customer support phone calls during business hours (Monday- Friday, 9:00am-5:00pm Pacific)
Excellent spoken and written communication skills
Ability to work quickly and independently, with high attention to detail
Ability to balance multiple prioriites
Passion for Study.com’s mission to make education accessible to everyone, everywhere
In exchange, we provide:
Payment: Timely, reliable payments twice a month
Flexibility: The ability to work from home – minimum 30 hours per week, schedule to be determined with manager
Support: Access to an incredibly supportive in-house team to answer your questions and lend a hand, both in your initial training phase and beyond
Think you've got what it takes to be a Remote Customer Support Representative for Study.com? Click Apply Now to fill out an application and submit your resume!